Bracelet with charms used

We aim to dispatch items within one business day of receipt of payment. Please allow 1-2 weeks for delivery for larger and custom orders. Unfortunately, however, delivery dates depend on several factors outside our control, and we, therefore, cannot accept responsibility for delays. We will, however, endeavor to keep you informed at all times as to the progress of your order. As always, you have the option to upgrade to a faster, expedited shipping method at checkout. Not all expedited shipping methods are available to all locations.

Shipping times and dates may vary with holidays. Please note that we do not ship packages on the following holidays:

• New Year's Day
• Martin Luther King, Jr. Day
• Presidents Day
• Memorial Day
• Independence Day (Fourth of July)
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

We may elect to utilize an alternative carrier without prior notice for large orders.

We understand that product(s) will need to be returned from time to time for various reasons. Please contact us, and we will respond in a timely fashion with the return authorization information and further directions.

All new, unused, undamaged product may be returned to Northeast Direct within thirty (30) days from the date of shipping for a refund, replacement, or credit to the original purchaser of the amount paid. We will contact you with the details and return label which is needed to return the product to Northeast Direct.